Rem (Re:Zero) – Serenus Couture – Ichiban Statue Alliance

Quick Shipping and Professional Packaging

Due to our long-term partnership with UPS, FedEx, DHL and a variety of other world-class carriers, we are able to offer an array of shipping options. Our warehouse staff are expertly trained and will wrap your goods in accordance to our precise and precise specifications. Prior to shipping, your goods are carefully examined and safely secured. Every day, we send thousands of packages to clients across many countries. This is an indication of our commitment to be the biggest online retailer in the world. The warehouses are located in Europe in the same way as they are in the USA.

Note that orders containing multiple items are given a processing time according to the specific item.

Before shipping, our team will perform an extensive inspection of the items you purchased. Most orders are now shipped within 48 hours. The expected delivery time will be between 3-7 days.

Returns

The inventory is constantly changing and we do not fully manage it because multiple stakeholders are involved, including our factory and warehouse. Stock levels can fluctuate at any given time. Be aware that it's possible that your order will become unavailable even after you have placed the order.

Our policy is valid for 30 days. If 30 days have gone in the past since you purchased, unfortunately we can't offer you a return or exchange.

In order to be eligible for a refund the product must be unopened and in the same condition as you received it. It must also be returned in its original packaging.